At Saanjh Home, each product is thoughtfully crafted and carefully packed to ensure it reaches you in perfect condition. Here is how we handle damaged items, replacements and refunds.
1. No-return on change of mind
Orders cannot be returned or exchanged because of a change of mind, personal preference, or minor variations in colour or texture that may occur due to screen settings or handcrafted finishes.
2. Damaged or incorrect product
If your item arrives damaged, or you received the wrong product, we'll replace it after verification. You'll need to send us a clear package opening video showing:
The sealed package, before you start unboxing.
Continuous unboxing, with no cuts.
Until the product is fully visible.
The video must be unedited and uninterrupted. Replacement requests without this documentation will not qualify.
3. Replacement processing
Once our team verifies the issue, we begin the replacement process. Replacements are typically processed within 7 business days.
4. Non-delivered orders
Orders that don't reach you because of courier service failures or logistical issues are eligible for a full refund to your original payment method, within standard banking timelines.
5. What replacement does NOT cover
Mishandling after delivery.
Improper installation or use.
Accidental drops, water damage, or external force.
Products that have been used or altered.
6. Condition for exchange / replacement
The approved item must be:
Unused.
In its original packaging.
Inclusive of all accessories, inserts, and components received with the order.
7. How to reach us
Email hello@saanjhhome.in with your order details and the documentation above. We'll get back within 24-48 hours, Mon-Sat.
